Privacy Policy
Last updated: August 2026
1. Information We Collect
When you place an order, submit a custom design request, create an account, or contact us, we collect information such as your name, email address, phone number, shipping address, measurements, and any reference images or design notes you share with us.
2. How We Use Your Information
We use your information to process orders and custom requests, communicate with you about your order or request (including via WhatsApp, email, or phone), fulfil delivery, and — if you've opted in — send occasional updates about new materials and designs. We do not sell your personal information to third parties.
3. Measurements & Custom Design Details
Measurements and design preferences you provide are used solely to create your garment and, if you choose to save them, to make future orders faster. You can update or delete saved measurement profiles at any time from your account.
4. Data Storage & Security
Your information is stored securely using industry-standard infrastructure with access controls in place. While we take reasonable steps to protect your data, no method of transmission or storage is completely secure.
5. Cookies
We use minimal cookies and local storage to keep your cart and wishlist working across visits. We don't use third-party advertising trackers.
6. Your Rights
You can request access to, correction of, or deletion of your personal data at any time by contacting us. Account holders can also manage saved measurement profiles directly from their account page.
7. Contact Us
For any questions about this policy or your data, reach us at knotknit3@gmail.com or via the contact options on our Contact page.